London Bridge Orthopaedics has a great deal of experience in meeting the cultural needs of international patients and offers a service dedicated to caring for our patients and visitors from all over the world.
The International Department provides support from the moment a medical report is received right through to assistance with arranging transport home, ensuring international patients feel at ease about coming to London for treatment and feel at home during their stay at London Bridge Hospital.
The International Service
The department is open Monday to Friday from 8:30am until 7:30pm and a 24-hour emergency service is available outside these hours and at weekends.
All patients and their relatives are met upon arrival at London Bridge Hospital and assistance is provided with admission including accompanying patients and relatives to their rooms.
Upon admission, Health and Safety regulations and the fire routine is explained and the international department also provides information on the equipment in the room, a description of the hospital and the services provided.
The team provide a vital service to all non-English speaking patients and acts as a liaison and interpreter between patients, Consultants, ward staff and other departments. The staff from the internatinoal department are also on hand to deal with any problems or complaints if they arise. Our chefs offer a separate Middle East menu and other room services include Arabic language TV and newspaper services.
Services for visitors and patients’ relatives include arranging transport both to and from the Hospital and/or airport, and locating suitable accommodation.