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  • Call us on

    020 3576 5296
    Mon-Fri: 9am-5pm
    (New enquiries only)

  • Find us at

    HCA UK Outpatients & Diagnostics The Shard, 32 St Thomas Street, London SE1 9BS

Click to call for new patient enquiry If you are an existing patient please call the consultant directly. You can find their direct number on their consultants page.

Home | Patient Information | FAQs

FAQs

FAQs

This section of the website covers some of the frequently asked questions (FAQs) we are asked at London Bridge Orthopaedics. If your question is not covered, please do not hesitate to call us and we will be happy to try and answer it.

Do I need to be referred by my GP or doctor?

Whether you need a GP referral to see one of our private orthopaedic consultants at London Bridge Orthopaedics will depend on how you are funding your treatment.

If you have private medical insurance, your insurer will usually require you to obtain a referral from your GP or another appropriate healthcare professional before they will authorise your consultation.

We recommend contacting your insurance provider before booking to check the terms of your policy and obtain any necessary authorisation. Please have your policy number and pre-authorisation code available when making your appointment.

If you are self-funding your treatment, please contact our booking team to discuss making an appointment and whether a referral is required for the consultant or service you need.

London Bridge Orthopaedics brings together specialist orthopaedic consultants covering knee, hip, foot and ankle, hand and wrist, shoulder and elbow, and spinal conditions.

If you are unsure which consultant is most appropriate for your symptoms or injury, our booking team can help direct you to the right specialist.

Can I be treated at London Bridge Orthopaedics if I live overseas?

London Bridge Orthopaedics offers an exceptional private healthcare service dedicated to caring for patients and visitors from all over the world. We are also very experienced at meeting the cultural needs of overseas patients. Our specialist International Department also makes it easy for overseas patients to attend our clinics, including assisting and arranging transport to and from the hospital back to their home. For more information about the services and support that the International Department offers, please Click here.

What should I bring to my consultation?

On the day of your scheduled consultation, please report to the hospital’s Outpatients Department (Emblem House). Allow 10 minutes for registration here. After confirming your personal details, we will ask you to fill out a registration form before you see your Consultant. Click here to see the specific information you will need to provide us with for this registration, along a list of all things you should bring to each of your consultations.

What happens at my consultation?

After filling out your registration form, you will then see your Consultant to discuss your condition, its diagnosis, any recommended tests and treatments. Feel free to ask your Consultant any questions you may have about these matters.

At London Bridge Orthopaedics, we offer rapid assessment, specialist consulting and treatment for our patients. We can develop a personalised care programme for your needs, using the latest surgical, non-surgical and holistic techniques.

What happens if I need an operation?

If surgery is needed, your Consultant will explain the procedure and what you can expect to happen. You will then either be discharged, provided with a personalised treatment plan or booked in for surgery as appropriate. For further details on what you can expect before you are admitted for surgery and during your hospital stay, please Click here.

How do I book an appointment?

How do I book an appointment?

For a new patient appointment, you can:

  • Call our dedicated new patient booking team on 020 3576 5296, Monday to Friday, 9am–5pm.
  • Complete our online Appointment Request Form. Our team will contact you with availability; please allow up to 48 hours for a response.
  • Visit our Meet the Team page if you would like to find a consultant specialising in your particular condition or area of the body.

If you require a more urgent appointment, we recommend calling the booking team directly so that they can advise you on the earliest available consultation.

If you are a returning patient and would like to arrange a follow-up appointment, please contact your consultant’s secretary directly. Their telephone and contact details can be found on the consultant’s individual profile page.

London Bridge Orthopaedics offers access to experienced specialist orthopaedic consultants, with assessment, diagnostic imaging and both surgical and non-surgical treatment available as part of a coordinated pathway of care.

How do I pay for treatment?

You can pay for your own treatment or, if you are covered, you can claim this on your private medical insurance. We are also now offering Self-Pay Care Packages, which allow you to confirm in advance exactly how much treatment will cost. To find out if your treatment is available under a Self-Pay Care package, or for a no obligation estimate, contact us on +44 (0)20 7234 2948.

For further details about paying for treatment at London Bridge Orthopaedics, follow the links below:

What is the difference between an outpatient, a day case and an inpatient?

If you are looking for orthopaedic hospital treatment, you will be often seeing these terms:

  • Outpatient – a patient who comes into the hospital for a short appointment – this may be a consultation with your specialist, a test or a scan. You will not need to stay at the hospital overnight.
  • Day-case – a patient who comes in for a more involved procedure than an outpatient. You may need some recovery time at the hospital, but you should be able to go home the same day.
  • Inpatient – a patient who stays in hospital for one or more nights. You may also be asked to come in for some assessment or preparation before you come to stay.

Can I have a chaperone with me while I’m being examined or treated?

We understand you may want someone with you when you are being examined or treated, so we have nursing chaperones who can be with you to look after your needs. You’re also welcome to bring an adult friend or family member to be with you.

London’s Leading Specialist Orthopaedic Consultants

We are a group of established consultants who care about our patients. We cover all the subspecialty areas of orthopaedics:

Meet the team at London Bridge Orthopaedics.

Our Consultants

Approved by leading insurers

Consultants at London Bridge Orthopaedics provide service for patients with our without private medical insurance.

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