At London Bridge Orthopaedics, we are committed to providing accessible and comprehensive care to all our patients. We work with and accept referrals through all major health insurance companies, including:

• AXA Orthopaedic Consultants in London
• Bupa Orthopaedic Consultants in London
• WPA
• Aviva
• Vitality

This is not an exhaustive list, so if you are insured with any other insurance company, please get in touch with the consultant’s secretary and they will be able to give you the information you need. 

How To Claim on Your Health Insurance

To claim on your health insurance, please follow these steps:

1. Contact your insurance provider: Check your coverage and obtain authorisation for your consultation or treatment. Make sure to ask for a pre-authorisation number.
2. Call and book your appointment: You can call the consultant’s secretary directly or call our booking line who can book in with any of our consultants. Provide us with your insurance details: When booking your appointment, give us your insurance policy details and pre-authorization number.
3. Provide us with your insurance details: At the time of booking, you will need to provide us with your insurance policy details, including the name of your insurer, policy number, and the pre-authorisation number that they have given you.
4. Attend your consultation or treatment: Come to your appointment as scheduled.
5. Billing: We will handle the billing directly with your insurance provider, but please note that you may need to settle any remaining balance not covered by your policy.

Important Policy Information 

Some insurance companies will cover the full cost of your consultation, while others may contribute to a proportion of it. 

It is important to ensure you ask the following questions when you first speak to your insurer:

• What is your total outpatient spend limit on your policy?
• Is there a cap on how much they will cover for each consultation?
• Check what imaging and treatments are included under your coverage.
• Understand any potential out-of-pocket expenses you may incur.

If you have any questions or need assistance, please contact the consultant’s secretary directly, as they will be best placed to answer your queries regarding insurance cover. We want to ensure you receive the care you need without any unnecessary stress or confusion regarding your insurance coverage.